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Mobile Banking FAQs

What is Superior Savings Bank Mobile Banking?
Superior Savings Bank Mobile Banking is an easy way to do your banking on the go right from your smartphone or tablet.

What exactly can I do with Superior Savings Bank Mobile Banking?
With Mobile Banking you can view account balances and recent account activity, transfer money, pay bills* and make loan payments.

How do I start using Superior Savings Bank Mobile Banking?
To use mobile banking you first need to be enrolled in Key Command Banking. You can enroll in online banking at ss-bank.com. Once enrolled, you can register for mobile banking by logging into your Internet Banking account or by downloading the app. Click here for instructions.

I’m not enrolled in Key Command Banking. Can I still use Superior Savings Bank Mobile Banking?
You first need to enroll in Key Command Banking before you can start using mobile banking. It only takes a few simple steps. Visit ss-bank.com to get started.

Is the Superior Savings Bank Mobile Banking service always available?
Superior Savings Bank Mobile Banking is available 24/7, with the exception of regularly scheduled maintenance windows.

Which accounts can I access through Superior Savings Bank Mobile Banking?
You can access your Superior Savings Bank checking, savings, money market, certificates of deposit and most loan accounts.

Do I need a new User ID and Password for Superior Savings Bank Mobile Banking?
No, use the same User ID and Password you use to log on to Key Command Banking.

Do I need Internet access to use Mobile Banking?

  • Text capability is required for Text Banking.
  • Internet Access is required to use the Mobile app and Mobile Browser banking.

What if my mobile device is lost or stolen?
If your mobile device is lost or stolen, or you are worried that it is being misused, contact your mobile service provider immediately to stop all wireless service. We can also help you by disabling your mobile banking service and reviewing your recent account activity. Just call us at 715-394-7778.

*with CheckFree Bill Pay through Key Command Banking on your mobile phone.



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